customer service

**In event of a warranty claim, Purchaser must return the Addict product to the Dealer from whom the product was purchased with proof of purchase. **

All Addict products are warranted against breaking and/or manufacturing defects for the useful life of the scooter and according to our warranty terms. 

This means that we’ll give you a new product according our warranties, if yours is defective. It does not mean our products are totally indestructable.

Your product is not warrented for this:

  • Scratches, and minor chips from impact. Decks get beat up. If you want your deck to look brand new forever: buy an extra one and don’t ride it ;)
  • Snapped or cracked decks due to impact. Jumping off stuff, even flat ground, can and will break your wheels if you don’t land right. Land on the bolts and bend those knees!
  • Intentional breakage. We’ll know it when we see it.
  • Scooters that have been run over by a car or something similar.
  • The warranty is violated when other brands are used than Addict. We’re not responsible for the failure of/by other brands.

Warranty claims are evaluated by our experienced inspectors on a case-by-case basis. If we determine your wheel was defective, we will replace your wheel with a similar available product at our discretion. If we determine your product was not defective, our customer service staff will be happy to recommend a wheel that will better fit your needs.

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ADDICT SIX MONTH LIMITED WARRANTY

For a period of six (6) months from the date of purchase by the original Purchaser, Addict warrants its products to be free from defects in material and workmanship. This warranty is not transferable to any subsequent owner. This warranty does not cover I) normal wear and tear; II) improper assembly; III) failure to perform or improper maintenance; IV) the instalation of components, parts, or accessories not provided by Addict; V) damage or failure due to accident, misuse, abuse, or neglect; VI) labor charges for part replacement.

In event of a warranty claim, Purchaser must return the Addict product to the Dealer from whom the product was purchased with proof of purchase. 

LIMITATION OF REMEDY

Purchaser’s sole remedy for breach of warranty shall be the repair, replacement of parts, or return of the actual purchase price paid by the purchaser. Purchaser must retain evidence of proof of purchase from a autorized dealer.

DISCLAIMER OF IMPLIED WARRANTIES

Any and all implied warranties, including those of mechantability and/or fitness for a particular purpose are hereby expressly disclaimed.

LIMITATION OF LIABILITY

Under no circumstance will Addict or any seller of its products be liable for any special, incidental or consequential loss and/or damages.

THIS IS ADDICT’s SOLE AND EXCLUSIVE WARRANTY