Delivery & Returns



All of our orders are shipped via DPD and we aim to deliver orders as quickly and efficiently as possible.

Free shipping on EU orders over €70 to the following territories: Austria, Belgium, Bosnia and Herzegovina*, Bulgaria*, Croatia*, Czechia, Estonia, Finland, France, Germany, Greece*, Hungary, Iceland*, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania*, Slovakia, Slovenia, Spain and Switzerland*.

Under €70*
Over €70*
Standard Delivery: 2 - 3 working days

* The standard shipping rate for these countries is €39.99 and we do not offer free shipping options.


Our standard working days are Monday - Friday. We do not currently offer Saturday delivery.

We do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of these dates, please visit

If you have any other questions, please email


For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.




With Christmas just around the corner we want to ensure all of our customers have a hassle-free shopping experience, so we’ve extended our Returns Policy!

Orders placed from the 5th November – 24th December can now be returned up until the 31st January 2021.


If you’re not happy with your order for any reason, please return your items to us within the stated returns period.
It is the responsibility of the customer to cover any return shipping costs. We recommend that returns are sent by a recorded or signed for delivery service, of your choice, to ensure your return is tracked and insured. The goods remain the customers’ responsibility until they are received at our warehouse. Please ensure they are packaged appropriately to avoid damage during transit.

We can provide information on how to use these services once you have completed our Returns Form supplied in your order. Please contact our customer care team at if you require a Returns Form or if you experience any issues in making your return.

Returns will only be accepted if the item is unused, in the original packaging and can be resold as such with all tags still attached, etc. If the product is deemed to be used or unsellable, Addict reserves the right to deny the return request and refuse to issue the purchaser a credit.

We aim to process all returns as quickly as possible. Once we have received and inspected your package, your return should be processed within 7 working days. Once processed, funds can take up to 5 working days to become visible, depending on your bank.

If you believe your goods are faulty, please contact our customer service team at along with any information and any images outlining any defects or damage.


Because our stock is constantly changing, we do not offer a traditional exchange service. Instead, please order replacements online in the usual way.  Once we receive your original items back in the warehouse, the usual returns process applies.

Returns Address

F.A.O Addict Customer Service
C/O Shiner Distribution
1700 Park Avenue,
Aztec West,
BS32 4UA.
United Kingdom


You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know

Via our Customer Service team: Email

You can see our full returns and cancellation policies in the sites Terms and Conditions.