Delivery & Returns

Deliveries

All of our orders are shipped via DPD and we aim to deliver orders as quickly and efficiently as possible.

United Kingdom Mainland

Type
Under £50
Over £50
Standard Delivery: 2 - 3 working days*
£4.99
Free
Next Day Delivery (if ordered by 3pm)**
CURRENTLY UNAVAILABLE
CURRENTLY UNAVAILABLE

* Northern Ireland 3-5 working day delivery (Monday - Friday)
** Next Day delivery is United Kingdom mainland only - postcode exclusions apply.

 

Channel Islands

Type
Under £50
Over £50
Standard Delivery: 2 - 3 working days
£9.99
Free

 

Our standard working days are Monday - Friday. We do not currently offer Saturday delivery.

We do not ship on UK Bank Holiday Mondays - please allow extra time for deliveries around these times. For a full list of these dates, please visit www.gov.uk/bank-holidays.

If you have any other questions, please email customercare@addictscootering.eu.com.

Tracking

For registered users, to track your order, please login, navigate to your order and view the ‘Order Shipments’ tab. You can also check the history of your orders and check the status. You can also click on the link from your shipping confirmation email.

 

Returns

If you're not happy with your gear for any reason, you can return your items to us within 14 days of receiving them for a full refund if they are in a saleable, unworn condition. 

We are unable to accept exchanges - orders should be returned and re-placed. 

Please contact our Returns Department returns@addictscootering.com for all returns enquiries.

Returns Address

F.A.O Addict Customer Service
C/O Shiner Distribution
1700 Park Avenue,
Aztec West,
Bristol.
BS32 4UA.
United Kingdom

 

You've sent me the wrong items

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

Get in touch with our Customer Service team and let us know.

Via our Customer Service team: Email customercare@addictscootering.eu.com

You can see our full returns and cancellation policies in the sites Terms and Conditions.